Due to the stay-at-home order, effective Tuesday, March 24, 12:01am, the Box Office at the Kansas City Convention & Entertainment Facilities will be closed to walk up sales until April 24th.
If a show has been rescheduled, and a new date announced, there is nothing you need to do, your tickets are valid for the new date. If the new date will not work with your schedule you can obtain a refund at your point-of-purchase.
If your show has been canceled, refunds can be obtained at your point-of-purchase. If you purchased directly from the Municipal Box Office please email us at email@example.com and include your name, show date, best way to contact you and your original method of payment.
Although our physical box office will not be open we will contact you and arrange for the refund to be processed as quickly as possible. If you have any other questions you can call the Box Office at 816-513-5074 and leave a message.
Thank you for your understanding during this restriction.